HSTP TROUBLESHOOTING GUIDE

When trouble strikes, it isn't always necessary to call in the experts.

If your home sewage treatment plant (HSTP) alarm sounds, try referring to this troubleshooting guide to see if it's a problem you can deal with before calling Bioworx. You may save time and unnecessary expense, so take a look.

This HSTP troubleshooting guide is a general guide only, and may not be suitable for every HSTP. If you have any further queries, please don't hesitate to contact us. We will endeavour to help you over the phone, and if that doesn't work, we will send one of our friendly technicians out to help you.

“High Water” light on AND System not pumping out

CAUSE: 

Kinked dispersal hose
Blocked sprinkler/turf valve
Turf valve may not be clicked in

SOLUTION:

Un-kink dispersal hose
Temporarily remove blocked sprinkler
Click in turf valve
If this doesn’t work, call Bioworx

 

“High Water” light on AND System is pumping out

CAUSE: 

Water overload due to excess number of people using system (e.g. lots of visitors)
Lots of rain
Faulty alarm system
Alarm float stuck on pump

SOLUTION:

Wait until the system finishes pumping out – if the light is still on, call Bioworx

 

 

“High Water” light on AND System not pumping out AND No kink in dispersal hose AND No blockage in sprinkler

CAUSE: 

Problems with system
Blockage in system

SOLUTION:

Call Bioworx

 

 

“Water” light on AND System not operational

CAUSE: 

System tripped the power due to thunderstorm/other power issues

SOLUTION:

Reset circuit breaker and wait 30 minutes to see if light turns off – if the light is still on, call Bioworx

 

 

“Air” light on (aeration systems only)

CAUSE: 

Pump problems
Air hose disconnected from aeration pump

SOLUTION:

Check that air hose is connected to aeration pump
Check that aeration pump is on and/or listen for usual humming noise
If this doesn’t work, call Bioworx

 

 

No alarms on AND Waste outlet backing up at house

CAUSE: 

Blockage in pipes from the house to the HSTP
Faulty alarm system

SOLUTION:

call Bioworx

 

Foul odour coming from system​

CAUSE: 

System overload (e.g. due to lots of visitors)
Use of cleaning products not suited to seweage systems
Foreign matter (e.g. sanitary items) in system
Someone in the household on antibiotics
Problem with aeration pump (aeration systems only)​

SOLUTION:

Purchase products appropriate to system (see suggestions)
Put one cup of sugar into bucket of warm water and flush down to help balance bacteria levels in system
If system continues to smell, call Bioworx to discuss products
For aeration systems, check for usual humming noise
If aeration pump continues to not work, call Bioworx​